Customer Reviews

At Hotspring World we pride ourselves in providing the very best hot tub ownership experience possible, below are some reviews and comments from some of our customers.

Christine Ledbury
Christine Ledbury
17:54 13 Nov 17
Upgraded our 2008 hot tub and had it delivered and installed last week.....what can we say...awesome we can now spend the winter months relaxing in luxury. Thank you for your helpful assistance in our purchase
Simon Dawson
Simon Dawson
11:26 13 Nov 17
I bought a 6 seat hot tub from Billy, and I found his service both honest and extremely helpful. He explained at some length the need to consider the differences between air and water jets and the impact this has on temperature management. The more energy or power to maintain heat the more it will cost to run. My tub runs very efficiently and at a relative low cost. Whilst supermarket / mail order tubs seem better value, buying from someone like Billy will help you appreciate that a lower sale price does't mean lower cost after the first year. The delivery and installation was seamless providing you follow the very clear pre-install advice Billy gives regarding siting and power supply.
Alex Hazel
Alex Hazel
09:55 26 Oct 17
I purchased my Hotspring Aria from Billy at Peterborough in Oct 2017 and from beginning to end the process was flawless, he gave me excellent product advice as well keeping me informed of dates for installation by Hot Tub Assist. The tub is excellent and is money well spent for one of the best brand hot tubs in the world (in my opinion). I would thoroughly recommend visiting Billy at Peterborough and browsing the range of wonderful products on site. Alex
Charlotte Hurley
Charlotte Hurley
20:50 06 Oct 17
Just had our Relay hot tub installed. Fantasic service from Claire, very knowledgeable. Would recommend to anyone thinking of purchasing one. You can also book a session to try out one before you buy.
Jenny Ballantyne
Jenny Ballantyne
13:30 01 Sep 17
We bought our hot tub from the lovely Billy two years ago and we love it! Pure relaxation in your own back garden! We go in there as a family and i also love to get some peace and quiet on my own. We've had ongoing support from HotSpring World Peterborough. If we've had any questions they've always been happy to help. We've not had any problems at all with our tub since the purchase, just the odd user error now and again. Basically, if you're thinking of buying a hot tub...do it!! You won't regret it! Make sure you buy it from these guys, not only because you get a great quality hot tub but you also get peace of mind; should you have any problems, these guys are always here to help. I can't recommend enough.
Sean Connolly
Sean Connolly
14:08 06 Jul 17
The staff were very friendly and knew what they were talking about. The delivery guys were amazing as well. After sales is also very good, highly recommended
RyiTheGuy
RyiTheGuy
10:49 17 Jun 17
Purchased our hot tub here 3 years ago and still going well. Excellent service from Billy & Claire. Would highly recommend them. Heather & Alan
Steve Whitfield
Steve Whitfield
11:13 07 Jun 17
Purchased a Relay Spa from HotSpring World Peterborough. Showroom staff were all friendly / informative and most importantly they did not try any hard sales tactics at all. I did a lot of research and couldn't find the same product cheaper anywhere else. Took delivery of the Spa last week, very happy with it and great after sales support from Billy and his team.
MARY LANCEFIELD
MARY LANCEFIELD
16:43 31 May 17
Excellent service and products - we invested in a hot tub for our holiday home which has been the perfect finishing touch and much appreciated by our guests. Billy helped us make out choice of hot tub and gave valuable advice on care and maintenance. We hope to be able to buy one for our own home too!
Lyn Jones
Lyn Jones
15:44 01 Apr 17
bought our Limelight Flair tub with ACE system from Billy nearly 5 years ago. Had a couple of issues with the cell initially which were resolved under warranty with no quibbles. Been as good as gold ever since. Pretty much looks after itself. We use it 3/4 times a week and have done so since the day we bought it. The ACE system is brilliant and perfect for when the grandchildren come over (age 4 to 7) - i just turn the temp down and they think they have a swimming pool!!
Shelley Paton-Eades
Shelley Paton-Eades
17:32 16 Mar 17
Thanks to Billy at Hotsprings World Peterborough; you've been brilliant! The experience of choosing, buying and making arrangements for installation of our new hot tub was so straight forward. What has really made the difference though is the after sales service. Billy has always been available for any of our questions and gone out of his way to make sure we had anything we needed. Many a winters evening has been enjoyed in our hot tub already, can't wait to enjoy many more in summer and BBQ season too!
Crustymustard72
Crustymustard72
10:36 10 Mar 17
Have recently purchased our Hot Tub from Hot Spring World, we would like to thank Billy for his help and advice also the price was competitive. After the initial installation we did experience a couple of minor faults on two occasions ( loose pipe & software reset ) but these were dealt with quite swiftly and the service team were very professional. Great product & after sales service would not hesitate to recommend in the future.
Andy Hancock
Andy Hancock
13:09 09 Mar 17
Bought our hot tub from here in December and couldn't be happier. No problems at all. Team really helpful throughout. Billy did a site visit which other companies wouldn't which sums up their approach. Haven't really needed after sales support but I am confident it will be just as good.
Rachel Whinyates
Rachel Whinyates
12:45 27 Feb 17
We've had our hot tub for a few years now and it's still running perfectly. We got the Hotspring tempo model and as a family we have had fun and relaxing times using it. It has really helped my back issues I have had after a car accident and it not expensive to run. We . The staff were all very helpful, knowledgeable and very friendly.
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